Shipping policy

 

RK Crafts takes enormous pride in every product we offer and strive to deliver them in the best possible condition on the requested delivery date.

While there are many things we do to mitigate the risk of shipping around the country, there are unfortunately some things outside of our control like the weather and transit delays once the package is in the hands of our shipping couriers. As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date.

RK Crafts is unable to guarantee time of delivery, as this is all subject to the local carrier. Most carriers will deliver packages anytime between 8am-8pm. If you are placing an order for a time-sensitive event, we recommend placing your order early and schedule it to arrive 1-2 days before your event. RK Crafts is not responsible for delays in transit due to busy peak season orders, high package volume (especially during holidays) or other uncontrollable events, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control.

Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. If you need to modify the delivery address once your order has shipped, a $25 address change processing fee will apply to your order. Once an address modification is requested, carriers require one business day to process the change, which may delay the package. RK Crafts is not responsible for delays in transit caused by address modification.

There are no returns, refunds or cancellations allowed on any orders that have shipped.